Agents

AI agents that execute complex workflows, follow your organization's processes, build on shared context, and deliver results through interfaces designed for the way your teams work.

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Define your prompt

This will define what the AI agent knows and how its behavior works

Role

You are friendly, calm, and efficient phone support agent for Acme Air Conditioning handling calls about air conditioning systems.

Goal

Collect the caller's details, verify their purchase using the available tools, gather a description of their issue, and then dispatch a technician.

Text-To-Speech Rules

Always spell out abbreviations and acronyms when speaking:

Say air conditioning not AC
Say identification not ID
Say estimated time of arrival not ETA
Say serial number not SN
Spell out all numbers and dates naturally

Conversation Style

Always spell out abbreviations and acronyms when speaking:

Say air conditioning not AC
Say identification not ID
Say estimated time of arrival not ETA
Say serial number not SN
Spell out all numbers and dates naturally

Call Flow

Step 1 - Greeting and Issue Discovery

Open with: Thank you for calling. I'm here to help - can you tell me what's going on with your system today?

Configure how agents reason and execute

From context to intelligent action

Agents evaluate each situation in real time, deciding when to retrieve information, invoke tools, or escalate based on the rules and guardrails you define.

Behavior, tone, and communication

Define each agent's personality, communication style, and response boundaries, including what it should always communicate, avoid entirely, and how it handles sensitive interactions.

Operational workflows

Guide agent behavior with step-by-step procedures for common scenarios, ensuring consistent execution across every interaction.

One intelligence across every channel

Deploy wherever work happens

The same agent logic, knowledge, and workflows operate seamlessly across voice, SMS, email, WhatsApp, web chat, Microsoft Teams, and Slack.

Continuous context

Agents retain context across conversations, securely incorporate authenticated user data, and process uploaded files so every interaction continues where the last one ended.

Seamless human collaboration

When human judgment is needed, conversations transition instantly to the right team through the channels you choose, with full context preserved.

Teams

Gmail

Outlook

Phone call

Documents

SMS

Browser agents

Slack

Browser agents

How can I assist you today?

HolaHelloBonjourこんにちは

Live transcription

I'd like to update my delivery address, um.

End of turnFiller words

Sure, I can help with that. May I have your new address?

Positive sentiment detected

End-to-end latency

500 ms

250ms

0ms

Natural voice interactions built for healthcare

Natural conversations

Intelligent speech processing, interruption handling, and contextual turn-taking allow agents to communicate naturally across accents and complex conversations.

Reliable in any environment

Advanced audio processing minimizes background noise, poor call quality, and overlapping speech to keep conversations clear and uninterrupted.

Multilingual by design

Support conversations across multiple languages with intelligent voice matching and seamless provider fallback for a consistent experience every time.

Optimized for live interaction

A low-latency voice stack ensures conversations remain responsive, fluid, and natural from beginning to end.

Reliable automation where every step matters

/ 01

Workflow orchestration

Build conditional paths, branching logic, retries, and fallback behavior—or extend workflows with custom code whenever precision and control are essential.

/ 02

Enterprise connectivity

Connect agents to APIs, databases, OCR services, business applications, and external systems while maintaining shared context from start to finish.

/ 03

Event-driven execution

Start workflows from calls, messages, webhooks, scheduled jobs, or uploaded files. Every trigger is handled consistently across every channel.

/ 04

Adaptive execution

Run parallel operations, process collections, merge outputs, or repeat tasks until business rules are satisfied, all within a unified workflow engine.

From idea to deployment

Design with confidence

The copilot asks thoughtful questions to clarify your goals, refine workflows, and ensure every agent is built on the right foundation.

Build in minutes

Describe your workflow, and the platform generates prompts, configures logic, connects systems, and assembles the entire agent for you.

Deploy alongside experts

Work with our forward-deployed engineers who help design, configure, and optimize agents for reliable production deployment.

New Chat

Let's build something

Tell me what you want to build and I'll get started

Let's build a new workflow together

That will make an outbound call to a number and then tell them a funny joke.

Let's build an inbound triaging workflow

It will need to be able to handle calls from customers and triage them properly, separating each topic into a different prompt using best practices.

Send a message...

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